Our new 'Find a Member' module is now live, so you can click here to find your local WTA Member for appliance repairs.
Alternatively, an interactive lookup tool for engineers is featured on the UK Whitegoods website and you can search for a repairer on the 'Find an Engineer' module of the site. This allows you to locate repairers that cover your postal area as well as the appliance that you make the request for, saving you time phoning round numbers from a telephone book.
All repairers that are listed on the Find an Engineer system are verified and do adhere to a basic code of practice and all highlighted WTA engineers work to our higher, more stringent Code Of Practice ensuring that you receive a quality service at a fair price and allowing you easy access to over 300 local appliance repair companies all over the UK with the knowledge that they are reputable businesses.
The WTA CoP is the only Code Of Practice that is monitored in an independent manner in the UK appliance repair industry and that also offers an arbitration service in the event of any dispute
If you have a faulty appliance out of warranty then please complete the short form and the system will confirm if we have a service engineer in our database that will be able to assist with a repair.
The system will find the best match for the appliance by postal area, appliance type, brand and then email the details to both you and any matching repair agent that is a part of the repairs@ system. The repairer will then contact you at the earliest possible convenience to confirm the call.
Remember all the repairers that are approved to have their details added to the system have to meet certain quality criteria, including adhering to our Code Of Practice and all the repairers aim to offer the best possible service available made as easily as possible.
Please note that this system is not currently intended for any purpose other than out-of-warranty calls at this time and if your appliance is within the manufacturers warranty or you do have an extended guarantee you will have to contact the relevant party for service that is normally shown on your documentation.
How To Recognise A Good Repairer
Most reputable repairers will adhere to certain rules when dealing with a service call or an enquiry about a repair initially and, whilst the following points are not exhaustive, they do give general guidelines on what you should expect from a reputable repairer:
Most repairers follow these points as a matter of course and will be as helpful as they can possibly be as they wish to resolve your fault with the appliance, after all, that is how they make a living.
Usually, if the repairer you contact offers advice and help in the way (or ways) listed above then they will almost certainly be a reputable repairer. Many will also have the credentials of being a Whitegoods Trade Association Member, have local Trading Standards recognition or be a member of DASA and any of these do offer a lot of reassurance that the repairer will be of a high standard.
Do be wary of repairers that ONLY accept cash or that offer such things as discounts for cash or VAT free repairs if you pay in cash!