Finding An Engineer

Directory & Standards

Find a WTA Repairer

Our  member search is currently offline sadly due to site upgrades, it will be back soon.

Use the Interactive Lookup Tool

Alternatively, an interactive lookup tool for engineers is featured on the UK Whitegoods website. You can search for a WTA repairer there; our members are specifically highlighted to ensure you find a verified professional covering your postal area and specific appliance.

Find an Engineer Service

All repairers that are listed on the Find an Engineer system are verified and do adhere to a basic code of practice and all highlighted WTA engineers work to our higher, more stringent Code Of Practice ensuring that you receive a quality service at a fair price and allowing you easy access to over 300 local appliance repair companies all over the UK with the knowledge that they are reputable businesses.

The WTA CoP is the only independently monitored Code Of Practice in the UK appliance repair industry, including an arbitration service.

If you have a faulty appliance out of warranty then please complete the short form and the system will confirm if we have a service engineer in our database that will be able to assist with a repair.

The system will find the best match for the appliance by postal area, appliance type, brand and then email the details to both you and any matching repair agent that is a part of the repairs@ system. The repairer will then contact you at the earliest possible convenience to confirm the call.

Please note that this system is not currently intended for any purpose other than out-of-warranty calls. If your appliance is within warranty, please contact the relevant party shown on your documentation.

How To Recognise A Good Repairer

Most reputable repairers will adhere to certain rules when dealing with a service call. Look for these key indicators of professional service:

Accessible Communication

Clear contact numbers answered during office hours, with increasing support via website forms and email.

Initial Advice & Self-Help

Reputable repairers often suggest simple user-solve-able fixes (like blocked filters) to save you an unnecessary visit.

Pre-Diagnosis

Expert agents often provide a rough idea of the fault over the phone based on their vast experience with specific brands.

Upfront Pricing

Expect clear cost explanations before the engineer calls, including potential parts costs where assessment allows.

Usually, if the repairer you contact offers advice and help in these ways, they are likely reputable. Credentials like WTA Membership, Trading Standards recognition, or DASA membership offer further reassurance of high standards.

Consumer Warning: Do be wary of repairers that ONLY accept cash or offer discounts/VAT-free repairs specifically for cash payments.

Apply for WTA Membership here:

Apply today
Industry News & Events
 

Trade News & Events

Keep up to date with the latest WTA announcements, industry changes, and upcoming member events.

JOIN OUR MAILING LIST